Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lavrentech.com (the "Site") and use our automation and AI-powered solutions and services (collectively, the "Services").

By accessing our Site and using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us and information about your use of our Services.

a) Information You Provide to Us:

• Business Contact Information: Name, company name, website, email address, phone number, or messages sent via WhatsApp/Telegram.
• Communications: Records of your correspondence with us, including support requests and feedback.

b) Information Collected Automatically:

• Usage Data: Information about your interaction with our Site and Services, such as your IP address, browser type, device information, pages visited, and time spent on pages.
• Cookies and Tracking Technologies: We use cookies, web beacons, and analytics tools to improve user experience and analyze trends.

c) Data from Third Parties and Integrations:

We may receive information about you from third-party platforms and tools (such as Make, n8n, Supabase, OpenAI APIs, payment processors, and CRM systems) when you interact with automated workflows or AI-driven services.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• To provide, operate, and maintain our automation and AI Services
• To integrate and manage workflows across platforms (e.g., WhatsApp Business, Telegram, email, CRM)
• To create, manage, and secure your user account
• To process transactions and send related information, including invoices
• To communicate with you and respond to inquiries
• To personalize and improve your experience with AI-powered solutions
• To develop and improve automation features and integrations
• For analytics and business intelligence to optimize workflows and outcomes
• To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity

4. Legal Basis for Processing (GDPR Compliance)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information is:

• Performance of a Contract: To fulfill our obligations to you under our Terms of Service
• Legitimate Interests: For operational purposes, workflow optimization, and marketing, where our interests are not overridden by your rights
• Consent: Where we have obtained your consent (e.g., for certain marketing communications or AI-assisted personalization). You can withdraw consent at any time
• Legal Obligation: To comply with a legal or regulatory requirement

5. How We Share Your Information

We may share your information with:

• Service Providers: Trusted partners such as hosting providers, analytics platforms, AI service providers (e.g., OpenAI), and automation platforms (e.g., Make, n8n, Supabase)
• Business Partners: To deliver integrated solutions and cross-platform services
• Business Transfers: In connection with a merger, acquisition, or sale
• Legal Requirements: If required by law or requested by public authorities

6. International Data Transfers

Your data may be processed outside your country. We rely on safeguards such as Standard Contractual Clauses to ensure compliance and protection of your personal data.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children's Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last Updated" date. Please review it periodically.

11. Contact Us